Return and Refund Policy

Last Updated:

Service-Based Business

Zibralonquizl provides event styling and design services. As a service-based business, our refund and return policies differ from those of product-based businesses.

Cancellation and Refunds

Refund eligibility depends on the timing of cancellation and the specific terms outlined in your service agreement:

  • Cancellations made more than 30 days before the event date may be eligible for a partial refund, minus any non-refundable deposits
  • Cancellations made within 30 days of the event date may not be eligible for refunds due to materials and labor already committed
  • Deposits are typically non-refundable as they secure your booking date
  • Refund requests will be reviewed on a case-by-case basis

Service Modifications

If you need to modify your event date or service package, please contact us as soon as possible. We will work with you to accommodate changes when possible, subject to availability and any additional costs that may apply.

Unsatisfactory Service

If you are not satisfied with our services, please contact us immediately. We are committed to resolving any issues and will work with you to find a satisfactory solution. Refunds for unsatisfactory service will be considered on a case-by-case basis.

Force Majeure

In the event of circumstances beyond our control (such as natural disasters, pandemics, or government restrictions), we will work with you to reschedule services or provide appropriate accommodations. Refunds may be available depending on the specific circumstances.

Refund Processing

If a refund is approved:

  • Refunds will be processed to the original payment method used for the transaction
  • Processing time may take 5-10 business days after approval
  • You will receive confirmation once the refund has been processed
  • Non-refundable deposits and fees will be clearly stated in your service agreement

Date Changes and Rescheduling

If you need to change your event date:

  • Contact us as soon as possible to discuss rescheduling options
  • Date changes are subject to our availability
  • Additional fees may apply if the new date requires different materials or services
  • Your deposit will typically be transferred to the new date if rescheduled more than 30 days in advance

Weather and External Factors

For outdoor events, we understand that weather can be unpredictable. If severe weather conditions prevent us from safely providing services, we will work with you to reschedule. In such cases, deposits will be transferred to the new date. We recommend having a backup indoor location for outdoor events.

Damages and Loss

Clients are responsible for:

  • Protecting our installations and decor during the event
  • Reporting any damages immediately if they occur
  • Reimbursing us for any damages caused by guests or venue conditions beyond normal wear and tear

We maintain insurance for our equipment and installations, but clients may be responsible for damages caused by negligence or intentional acts.

Service Guarantee

We stand behind the quality of our work. If you are not satisfied with our services, please contact us immediately during or after the event. We will work with you to address any concerns and find a satisfactory resolution. Our goal is your complete satisfaction.

Dispute Resolution

If you have concerns about our services or refund eligibility, we encourage open communication. We are committed to resolving disputes fairly and amicably. If we cannot reach a resolution, you may seek mediation or arbitration as outlined in our Terms of Service.

Special Circumstances

We understand that special circumstances may arise. In cases of:

  • Medical emergencies
  • Family emergencies
  • Natural disasters
  • Government-mandated restrictions

We will work with you on a case-by-case basis to find a fair solution, which may include rescheduling, partial refunds, or other accommodations.

Updates to This Policy

We may update this Return and Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For existing service agreements, the policy in effect at the time of booking will apply unless both parties agree to updated terms.

Contact Us

For questions about returns or refunds, please contact us through our contact page. We will respond to your inquiry as soon as possible, typically within 24-48 hours during business days.

When contacting us about a refund or return request, please include:

  • Your name and contact information
  • Event date and service details
  • Reason for the refund request
  • Any relevant documentation or photos